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How to See Your doctor 

bp_medicalWe operate a full appointment system. The current times are always available from the surgery. Make an appointment by phoning 01422 230730, at reception during office hours - 8am - 6pm, Monday to Friday, or online for all available GP appointments.

Please do not walk into surgery expecting to be seen without phoning first.

Tell the Service Advisor which doctor you would like to see and when. If this is not possible she will suggest alternatives – it can be helpful in these situations to tell the Service Advisors the reason for your appointment request. Please ask to see the same doctor with an ongoing problem. Each appointment slot is for one patient only.  Urgent appointments are for one problem only.

Make sure we have your correct mobile number on our system. Once you let us know that you're happy for us to contact you this way, we text appointment confirmations and reminders. You can even text us back to cancel your appointment if it's no longer needed.

Patients are responsible for keeping their appointments. If you cannot keep any booked appointments, please ring, text or go online to cancel, giving as much notice as possible. We may remove repeated non-attenders from our list of registered patients.

CORONA VIRUS (COVID-19) - INFORMATION/ADVICE

The NHS in xxx and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

  •  to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  •  to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.

Appointment Policy

Routine appointments will be dealt with according to availability and will be affected by holidays/illness. We do our best to meet reasonable requests and we discuss abuse of our appointment system with patients.  Our doctors alone held over 22 000 surgery appointments last year and carried out over 2000 home visits.

We have routine appointments available for booking and always keep a number of appointments each day for urgent problems that arise.  The demand for appointments however is still high and we do our best to meet patients’ needs. 

Chaperone

If you need to be chaperoned during your appointment, please let the Service Advisor know at the time of booking your appointment. For more information on Chaperones, please go to Practice Policies.

Urgent Medical Problems

Practice Nurse Janet is trained to assess your condition and deal with minor illness.  You may be offered an appointment with her - this leaves our doctors free to deal with complex and ongoing medical problems.  It is helpful to tell the Service Advisor about your problem when you need urgent medical attention so you can be given the most appropriate help.

Emergencies

When urgent medical advice is needed, ring 01422 230730 giving a clear description of the problem to the Service Advisor so that she can contact the duty doctor.  If you think any delay may be dangerous, ring 999 for an ambulance, or if it is less urgent than 999, dial 111 to speak to NHS 111 the current urgent care line.

Evening, weekend & Bank Holiday Appointments

From 4th September 2017 we are able to offer appointments from 6.30pm to 8pm Monday to Friday at Spring Hall Medical Practice (173 Spring Hall Ln, Halifax HX1 4JG). Appointments are also available during weekends and Bank Holidays. Speak to one of our Service Advisors for more details.

If you have booked one of these appointments and no longer need it, please contact us during our opening hours to cancel it or alternatively call 01422 893022 from 6.30pm to 8pm Monday to Friday only.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website